Legal

Terms and conditions and Privacy Policy

Terms of Use

Please read these terms of use carefully before using this website. If you do not agree to this Terms of Use you may not use this Website. By using this Website, you signify your explicit assent to this Terms of Use as well as the Website’s Privacy Policy (which is hereby incorporated by reference herein). These Terms of Use sets out the legally binding terms of services available on the Website as well as at the terms of use of this Website. These Terms of Use along with the Privacy Policy extends to both users, who visit the Website but do not transact business on the Website (“Users / Guests”) as well as users who are registered with by the Website to transact business on the Website (“Members”). The Company reserves the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. You are responsible for regularly reviewing these Terms of Use so that you will be apprised of changes, if any. Nothing in these Terms of Use should be construed to confer any rights to third party beneficiaries.

Definitions

“Jewelery” means the Jewelery that is predesigned or Jewelery set with diamonds and / or gemstones that are available for sale on our website. Please note that all Jewelery is sold on “as is” basis. “Mounts” are defined as designs that hold a diamond(s) / gemstone(s) in place, which may or may not have diamonds/ gemstones. Members can select Mounts and diamonds separately to create customized Jewelery. “Loose Diamonds” are individual diamonds that can be bought without being set on Mounts.

Description of Services

This Website provides access to trading, pricing, news and other information services related to diamonds, precious gems and Jewelery. Certain Services available on this Website are for the use of Members only. Please note that some of the terms under these Terms of Use, differ for purchases for personal consumption and for investment purposes.

This Website offers services for Members who wish to purchase diamonds / Jewelery for personal consumption, inclusive of, customized and readymade Jewelery. The Website also offers services to sell diamonds for investment. The Website displays diamonds and gemstones that are specifically recommended for the purpose of investment. The Website will also feature the recommendations of a trained diamond consultant, circulate a list of investment grade diamonds and recommend good buys. Recommendations of the consultant are not guaranteed under any circumstances and the Company shall not be held liable for any loss and / or damage suffered by Members who rely on such recommendation.

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. The Company shall not be liable for any legal action on this account.

Registration

Users may register on the Website to become Members prior to the completion of any transaction on the Website. Guest checkout’s will be provided with a user account on completion of purchase.
To register onto the Website the User will have to provide Personal Information (as defined in the Privacy Policy), including but not limited name, e-mail, contact number, contact address and customer verification question (example: your mother’s maiden name), which will be used for verification purposes.
Registration is only a one time process and if the Member has previously registered, he/she shall login / sign into his / her account.

Order

Retail Purchase

Any Member who wishes to purchase an item from the Website can either:

  1. Add the selected diamond(s) directly to the shopping cart; or
  2. Customize Jewelery by adding diamond(s) to a ring, pendant, earring or any other type of Jewelery that is expressly stated as customizable on the Website and then add the item to the shopping cart; or
  3. Choose from the selection of Jewelery available on the Website and add the item to the shopping cart; or
  4. Call our trained consultants on 1-800-102-0103 to place an order. The Member will receive the form for ordering via email/ fax/ courier based on their convenience.

In the event of a User wishing to make a purchase, the User may be required to register on the website after adding the item(s) to the shopping cart. The Members shall also provide any other mandatory information required under law like Permanent Account Number (PAN) and/or GST number at the time of purchase.

Orders, are normally considered complete only after the payment has been received by EuphoriaJewelery.in.

To confirm the orders, EuphoriaJewelery.in may at random, call up the Members who have placed orders through the Website and ask the Member a verification question. EuphoriaJewelery.in will confirm the order only after the verification question is answered by the Member.

Once the purchase of item(s) is confirmed, EuphoriaJewelery.in:

  1. In the case of Loose Diamond or customised Jewelery – order for the diamond(s), set it on the Mount and deliver it to the Member; or
  2. In the case of Jewelery – order for the manufacture of the Jewelery and deliver it to the Member.
  3. In the event the bank rejects to honour any payment transaction made by a Member towards an order, EuphoriaJewelery.in shall have the right to refuse to ship the order to the Member without any liability whatsoever.

Product Availability

EuphoriaJewelery.in may not own any of the diamonds and other products listed on the Website. In such cases, EuphoriaJewelery.in only orders the products listed on the Website from third party traders and merchants after the confirmation of the order by the Member and delivers the same to the Member. In such a scenario, there is a possibility that the item ordered by the Member might have been traded since the listing on the Website might not be available at that point of time.

In the event the diamond(s) get(s) traded in the market before making the payment / sealing the order, EuphoriaJewelery.in will call the Member and suggest an alternate diamond. In case the Member chooses a new diamond, EuphoriaJewelery.in shall confirm the new order. If the cost of the new selection is more expensive than the previous one, the Member shall have to pay the differential amount. If the cost of the new selection is less expensive than the previous one, EuphoriaJewelery.in shall refund the excess amount to the Member in the manner specified below in this Terms of Use.

Pricing Diamond prices vary from one category of diamonds to another and seller to seller where numerous factors like reputation of the sellers, brand value, design of the Jewelery etc. have an impact on the price of the diamond. The demand and supply of diamonds in the market can also affect the price of the diamonds. The prices stated on the Website may be substantially higher or lower than the actual prices in the retail markets.

All pricing information available on the Website must be used as a general guideline for diamond prices. While this Website is designed to provide most accurate diamond pricing information, the information about the diamonds does not provide an appraisal or guarantee of value, nor does it give suggestions or recommendation of any sort for buying or selling diamonds. All grading and pricing are subjective methods of analysis and no guarantee is made or liability assumed as to the accuracy or validity of the information provided by the Service or the expertise of those providing information via the Service.

Infrequently, data may be inaccurately displayed on the Website due to system errors. EuphoriaJewelery.in reserves the right to correct any and all errors when they do occur and the Company does not honour inaccurate or erroneous prices. The prices on the Website are also subject to change without notice. For any order the price is the prevailing price on the day the order is confirmed. The prices of the products listed on the Website are fixed and not negotiable. If you have any questions, please do not hesitate to contact us at 1800-102-0103.

Product Weight Variance

The product weight mentioned on the website for Jewelery and mounts may vary upon manufacture of the product. In case, the customer receives a product of lesser product weight than the value paid for, the Company will refund such differential amount to the Customer.

Advance / Part Payment

EuphoriaJewelery.in may, at its sole discretion, request the Member to pay a percentage of the value of the transaction as an advance at the time of placing the order. The balance payment for the order shall be paid by the Member at the time of delivery of the product. Failure to pay the balance amount at the time of the delivery of the product shall be treated as a cancellation of the order. Any advance amount paid by the Member at the time of placing the order shall not be refunded by EuphoriaJewelery.in to the Member in the event of cancellation of the order for any reason whatsoever.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization of any transaction, on account of the Cardholder having exceeded their pre-set limit.

Refunds

Any refunds due by EuphoriaJewelery.in to the Member for non-availability of diamonds or for selection of alternate diamonds shall be made in the following manner:

  • Credit card: The credit card account of the Member will be re-credited with the refund amount by EuphoriaJewelery.in The refund amount will be credited to the Member’s account within the time span stipulated by the bank which has issued the credit card; or
  • Cheque or wire transfer: The refund amount shall be deposited into the bank account of the Member by EuphoriaJewelery.in within seven (7) business days after the receipt of request for refund by the Member; or
  • Cash or demand draft: If the Member has made an over the counter purchase by paying cash or demand draft, EuphoriaJewelery.in shall pay the refund amount to the Member through cash or demand draft within seven (7) business days after the receipt of the payment by EuphoriaJewelery.in

Shipping & Delivery

At the time of placing the order, the Member shall state the full name of the recipient as stated in his / her (receipient’s) government approved photo identification. At the point of delivery the recipient shall collect the product, by furnishing any one of the following government approved photo identification card:

  • Ration Card ( should be issued in the name of the Member / recipient );
  • Drivers License;
  • Permanent Account Number (PAN) card;
  • Voters Identification card; or
  • Passport.

Delivery shall be made by the Company / courier agent only after the photo and name of the recipient is verified and confirmed by them. To ensure safe and secure delivery of the package the details of the government photo identification will be noted. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification.

In case the Member wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering. All items shall be delivered directly to such person and under any circumstances whatsoever, the Member cannot change the recipient details after the order is processed.

The Member has the option to change the shipping address, before the product is actually shipped. In the event the Member wishes to change the shipping address, he / she has to log-in to his / her user account on the website and click on the “Change Shipping Address” button next to the shipping address and change the address. This “Change Shipping Address” icon will be active only till the order status changes to “Shipped”.Once the order status changes “To Shipped” the “Change Shipping Address”, link becomes inactive.

All shipping charges and other local charges shall be borne by the Company. Recipient accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance to the order placed.

The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the Company. The Company is not liable to the Customer / recipient for any refund / replacement, under any circumstance, for any subsequent complaints with respect to such deliveries

If the recipient is not available at the time of delivery, the Company / courier agent shall try and deliver the item thrice before returning the same to EuphoriaJewelery.in. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member.

Guarantee for delivery made by the Company is subject to terms and conditions of the courier company. Any inconsistency / errors in name or address will result in non delivery of the product.

Gifting

To collect the physical product, the recipient will have to provide any one of the following government approved photo identification proof:

  • Ration Card ( should be issued in the name of the Member / recipient
  • Drivers License;
  • Permanent Account Number (PAN) card;
  • Voters Identification card; or
  • Aadhar Card

As it is a mandatory requirement as per local laws, the price of the gift (notional amount) will be mentioned on the external cover of the package. In the event the Member wishes to have a copy of the invoice, he / she can request EuphoriaJewelery.in to ship an additional copy of the invoice to the required address at the time of placing the order. Any applicable tax, including any gift tax, if any, shall be borne by the Member.

Insurance

Only transit insurance shall be provided by EuphoriaJewelery.in and it shall be valid only upto the time of acceptance of delivery.

Usage of Promo Code issued by the Company

EuphoriaJewelery.in has the right to refuse the usage of any promo code at any point of time. Promo codes which have expired cannot be used on the Website.
EuphoriaJewelery.in can at any time ask the Member for the proof of having received the promo code.
Promo codes can be used only on specific orders as deemed fit by EuphoriaJewelery.in.
Applicability of Promo Codes on certain items, on specific orders, or on specific dates or occasions are at the discretion of EuphoriaJewelery.in.
Promo codes cannot be clubbed with any other special offer on the site, unless expressly otherwise stated.
For offline payment mode the promo code will be accepted only within the date of expiry of the promo code.

Gift cards

  • Gift Card(s) can be redeemed ONLY on Euphoria Website and Euphoria Mobile Site
  • Gift Card(s) can be redeemed on the purchase of any Jewelery products on EuphoriaJewelery.in
  • On the payment page, Click on the tab “Gift Card” and enter your 16 digit Gift Card number and pin for redemption
  • Only one Gift Card can be used to make a payment in a single transaction. Gift Card(s) can be combined with any other payment type on EuphoriaJewelery.in except on EMI.
  • Gift card(s) can also be redeemed partially, as many times as a user wishes to, till its balance is consumed or it expires.
  • Gift cards are valid for a period of one year from the date of issuance to the recipient.
  • Gift cards cannot be used to purchase another Gift Card.
  • Payment mode will be Net Banking, Credit/Debit Card and cash only.
  • Gift Card(s) once bought online, shall be considered as sold and cannot be Cancelled, Exchanged or Refunded.
  • If lost or misused, the Gift Card(s) cannot be replaced. Gift cards are void if resold, and cannot be exchanged for credit(s) or cash and cannot be re-validated once past expiry date.
  • In addition to these Terms and Conditions, Euphoria’s Gift Card(s) and their use on our website are also subject to Euphoria’s general Terms of Use & Euphoria’s decision will be final in case of any dispute.
  • Euphoria may change (add to, delete, or amend) these terms from time to time. Unless stated otherwise, the changes will apply to any new Euphoria gift card. Any gift cards that you purchase are for personal, non-commercial use and enjoyment only. The same may be shared with family and friends, but may not be advertised, sold or used as promotional items by the purchaser or anyone else without Euphoria’s prior written consent.
  • All disputes, with respect to the products and services offered in this connection, are subject to Mumbai jurisdiction.

Privacy Policy

Thank you for visiting Euphoria Jewelery. We want you to know that your privacy is important to us. Our customers are at the heart of everything we do, and we strive to ensure your experience with Euphoria Jewelery is one that you will want to repeat and share with your friends. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. The information below is designed to inform you of what information we collect, why we collect such information, and how we use the information we collect. This Privacy Policy is incorporated into our Terms of Service.

When you submit your personal information to us, you are giving us your consent to the collection, use, and disclosure of your information as set forth in this Privacy Policy. We are always available to discuss your questions or concerns regarding this Privacy Policy and our privacy practices. If you would like to speak to a customer service representative, please contact us via telephone at +91 22 35618817 / +91 22 49686695 / +91 22 23682923 or email at [email protected]. Euphoria Jewelery will occasionally update this Privacy Policy. When a revision is made we will revise the “last updated” date on this page. We encourage you to check the date of our Privacy Policy each time you visit our Website for any updates or changes. Your use of our Website constitutes your consent to this Privacy Policy, including any changes or updates. We may make additional features, functionality, offers, activities, or events (“opportunities”) available to you subject to additional or different privacy rules that we disclose in connection with those opportunities.

Collection and Use of Information

As a welcome guest, you can browse our Website without telling us who you are or revealing any personal information about yourself. At various times, you may decide to provide us with your personal information. You should know that we receive and may store all personal information (whether written or oral) that you provide to us through whatever means you provide such information (through our Website, via e-mail, over the telephone, etc.). Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, home, billing or other physical address or email address as well as any information associated with the foregoing. In addition to your contact information, we may collect information about your purchases, billing address, shipping address, gender, occupation, birthday, marital status, anniversary, interests, phone number or other contact information, and credit card information. We may combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through data collection devices, and information that we receive from our partners, affiliates and other third parties.

Use of Your Personal Information

We may use the information we collect about you to:

  • Facilitate your purchases and provide the services you request
  • Confirm and track your order
  • Respond to your inquiries and requests
  • Compare and review your personal information for errors, omissions and accuracy
  • Prevent and detect fraud or abuse
  • Improve our Website, service, product offerings, marketing and promotional efforts, and overall customer experience
  • Identify your product and service preferences
  • Understand our customer demographics, preferences, interests, and behavior, and contact you (via email, postal mail, or telephone) regarding products and services (of Euphoria Jewelery or our partners) that we believe may be of interest to you.

Share this Product to a friend. Using an Euphoria Jewelery form, you can send them product information. You and your friend’s names and e-mail addresses are requested to ensure that your friend will know that you have requested that Euphoria Jewelery send them an e-mail. The information we collect about you and your friend will be used in ways described in this privacy policy.

Personal Information that we may share with others

In certain circumstances, we may share your personal information with trusted partners.

Service Providers: We use trusted third-party service providers to perform certain services on our behalf, including: shipping, payment processing, data storage/management, web hosting, web analytics, fulfilment, assembly, marketing, mailing, emailing, etc. These service providers only receive personal information if such information is needed to perform their function(s), and they are not authorized to use any personal information for any other purpose(s) other than the purpose(s) set forth by Euphoria Jewelery.

Special Events: If you choose to participate in a special event (for example, a promotion, contest, or sweepstakes), Euphoria Jewelery may share your personal information with those organizations participating in the applicable event. Unless we tell you otherwise in connection with a special event, these third parties do not use your information for any other purpose other than to manage the event. We may authorize trusted partners to send you information about products and services that may be of interest to you.

Compliance with Law and Fraud Protection: We may, and you authorize us to use and disclose any information, including personal information: (1) we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request; (2) in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law; (3) to other companies and organizations for credit fraud protection and risk reduction; and (4) to enforce any agreement we have with you.

Anonymous information: We may create anonymous records from personal information by excluding information (such as your name) that makes the information personally identifiable to you. We may use these records for internal purposes, such as analyzing usage patterns so that we may enhance our services, and we also reserve the right to use and disclose any information in such records at our discretion.

Suggestion and feedbacks: We value your comments, feedback, testimonials, etc., which help us improve our website, products, and services. By making such submissions to us, you assign your rights in the submissions to us, as described in the “Submissions” section of our Terms and Conditions page.

Other Uses of Your Information:

IP Address: When you visit our Website, Euphoria Jewelery collects your IP address to, among other things, help diagnose problems with its server, administer and tune the operation of its Website, analyze trends, track traffic patterns, gather demographic information for aggregate use, and track the date and duration of each session within our Website. Your IP address may also be used in combination with your personal information to prevent fraud or abuse, customize your shopping experience, improve our website, customer service, products, and promotional efforts, and to understand your preferences, patterns and interests.

Data Collection Devices, such as Cookies and Web Beacons: In some instances, Euphoria Jewelery may collect data through cookies, web logs, web beacons (also known as pixel gifs or action tags) and other monitoring technologies to enhance your browsing and shopping experience on our website. “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive to collect information about your activities on our website. Web beacons are small strings of code placed on a web page or within an email for the purpose of transferring information.

We use cookies and web beacons to deliver our ads, improve and measure the usability, track visits from our affiliates and partners, performance and effectiveness of our Website, improve and measure the effectiveness of our marketing programs, learn how customers use our website, estimate our audience size, deliver co-branded services, and to customize your shopping experience. Examples of the type of information that we collect through these collection devices, includes: total visitors to the website, pages viewed, unique visitors, time spent on our Website and on certain web pages, etc.

We may authorize third parties to use cookies, web beacons and other monitoring technologies to compile information about the use of the Website or interaction with advertisements that appear on the Website.

You are always free to decline cookies if your browser permits; although, by declining the use of cookies you may not be able to use certain features on the Website.

Our Website may provide links to other third-party Websites which are outside our control and not covered by this privacy policy. We encourage you to review the privacy policies posted on these (and all) Websites.

Accessing and Updating Your Information

If the personally identifiable information Euphoria Jewelery has gathered from you changes or you would like to access, correct, or delete such information, we will gladly provide you access to, correct, or delete (to the extent allowed by law) any personal information we have collected about you. To request access to, a correction to, or deletion of your personal information, please send an e-mail to [email protected] or contact one of our  consultants at +91 22 35618817 / +91 22 49686695 / +91 22 23682923